FAQ
What type of clothing do you sell?
We sell Indo-western outfits that incorporate traditional Indian clothing styles with modern western designs, such as a combination of Indian fabrics and hand embroideries with western silhouettes and cuts
Where are your clothes made?
Our clothes are proudly made in India and feature intricate hand-picked fabrics and hand-stitched details, which are carefully crafted by skilled artisans. Each outfit is adorned with exquisite hand embroidery, which adds a unique touch of elegance and sophistication.
Do you offer full custom made outfits?
We apologize, but we do not offer full custom made outfits at this time. However, we do offer a wide range of sizes and styles to choose from, and we're always happy to help you find the perfect fit for your needs
What sizes do you offer?
Currently, we only offer S, M, and L for women.
How do I know what size to order?
We provide a size chart on our website, which gives measurements for each size. You can measure yourself and compare it to the chart to determine the best size for you.
To know more about the size chart please visit our Size Guide page here
What is your return policy?
We accept returns within 15 days of purchase for items that are unworn, unwashed, and in their original condition with tags attached. However, customers are responsible for the shipping costs of returning items.
To learn more please visit our Exchange & Return page here
How long does shipping take?
Shipping times vary depending on your location and the shipping method you choose at checkout. Currently, we offer free shipping on all our products.
To learn more please visit our Shipping Page here
My item arrived damaged or incorrect. What should I do?
We inspect all items before shipping to ensure there are no damages. However, if you receive a damaged or defective item, please contact our customer service team at nishaandshivani@shaandvani.com within 24 hours of receiving your order. Email us a few pictures of the damage or issues with the product, and we will assess your complaint and assist in rectifying the situation. We will provide instructions on how to exchange the item for a new one at no additional cost. Please note that if you fail to notify us within 24 hours, we may not be able to process your request for a refund or exchange.
Do you offer international shipping?
Currently, we offer domestic shipping in the U.S. and do not provide international shipping.
Do you have any physical store locations?
No, we do not have any physical locations, we are solely an online seller
How can I contact customer service?
We are committed to providing timely responses to all inquiries and aim to reply within 24 hours. Please visit our Contact page to get in touch with us
To contact us please visit our Contact page here